It is MAC Marine Claims Ltd’s policy to respect your privacy regarding any information we may collect via our website,, and/or by any other means identified below.

Collection and use of information

The personal data we generally hold, and process includes names, contact details, dates of birth, insurance policies, contracts, or claims in which you may have been involved. 

This may include special category personal data including, potentially, information about your medical history, race, ethnicity, sexual orientation, religious beliefs, trade union membership, genetic and biometric data, political opinions, and any other physical or mental health details. 

This personal data is held only for the purposes of performing the Services.

We will collect personal information about you from you directly but also, potentially, from other insurance market participants, credit reference agencies, anti-fraud databases, sanctions lists, court judgements and other judicial databases, government agencies such as HMRC, open electoral register and any other publicly available data sources.  We may also obtain information from third parties including the other party to the claim (claimant / defendant), witnesses, experts (including medical experts), loss adjustors, solicitors, and claims handlers.

We will use personal information about you primarily in connection with the provision of the insurance claims services to which we have been contracted, including:

  • Handling any reported claim through to conclusion, including internal record keeping, regulatory reporting and administrative purposes;
  • Establishing and maintaining communications with you;
  • Undertaking anti-fraud, sanction, anti-money laundering and other checks to protect against fraud, suspicious or other illegal activities;
  • Collecting, forwarding and refunding (where relevant) claims payments;
  • Processing transactions through service providers;
  • Credit assessments and other background checks;
  • Where we believe it is necessary to meet legal, security, processing and regulatory requirements; and
  • Research and statistical analysis.

We may monitor calls, emails, text messages and other communications with you.  When you contact us we may keep a record of that correspondence and any information provided to us during that or any subsequent communication.

Please make sure that anyone else who is insured under your policy has provided you with consent to provide their personal information to us.  It is important that you show this Privacy Notice to anyone else who is insured under your policy.


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Legal basis for processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal basis for doing so.

These legal basis depend on the services you use and how you use them, meaning we collect and use your information only where:

  • it’s necessary for the investigation and handling of a claim;
  • it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
  • you give us consent to do so for a specific purpose (for example, you might consent to us sending you promotional material); or
  • we need to process your data to comply with a legal obligation.
  • Where you have given us your consent, we rely on that consent, including your explicit consent to process special category of personal data.  You have the right to change your mind at any time, however this will not affect any processing that has already taken place.

Disclosure of personal information to third parties

From time to time, we may need to disclose personal data to:

  • individuals and companies such as consultants; doctors; experts; lawyers; and other professionals within the insurance industry.
  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
  • third parties to collect and process data.

Retention of your personal data

We will retain records of personal data in line with the requirements of the GDPR/ UK Data Protection Act 2018 and for at least as long as required by the Financial Conduct Authority, the Companies Act or other legislation by which it is governed, whichever requirement is the longer.  While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. 

Data Transfers

Should there be any requirement to transfer your personal data outside the European Union, we will, save for exceptional circumstances, only do so:

  • to a country in the European Economic Area or that the European Commission has certified as having adequate data protection law.
  • with your consent, to protect your vital interests, for important reasons of public interest, to perform a contract in your interests, for the defence of legal claims.

Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details and/or a copy of the personal information that we hold about you. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the Data Protection Officer details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

Changes to this policy

Any changes we may make to our Privacy Notice in the future will be posted on this page.  Please check back frequently to see any updates or changes to our Privacy Notice.

If you have any questions or complaints in relation to our use of your personal data or you wish to withdraw your consent to processing, please contact:


MAC Marine Claims Ltd Data Protection Officer
Melissa Vachell-James


Telephone Number:  0330 202 0405